Refund & Cancellation Policy

Thank you for using our online payment portal. We strive to ensure a seamless payment experience for your insurance, utility, and subscription services. Please read our policy regarding refunds and cancellations carefully.

1. General Payment Terms

All payments made through this portal are processed in real-time. Once a payment is confirmed, it is immediately applied to your account balance or service period.

2. Refund Eligibility

Duplicate Payments: If you are charged twice for the same transaction due to a technical error, a full refund of the second charge will be issued.
Overpayments: Any excess payment made towards a utility or insurance bill will typically be applied as a credit to your next billing cycle. Cash refunds for overpayments are subject to approval.
Service Errors: If a payment was processed for an incorrect account due to a system error on our part, we will rectify the error or issue a full refund.

        Note: Refunds are generally not provided for services already rendered or for insurance coverage periods that have already passed.
    

3. Sector-Specific Guidelines

Insurance Premiums

Refunds for insurance premiums are subject to the terms of your specific policy. If you cancel your policy, any "unearned premium" will be calculated and returned based on your provider's short-rate or pro-rata cancellation rules.

Utility & Subscription Services

Subscriptions are billed in advance. If you cancel a subscription, you will continue to have access to the service until the end of your current billing period. No partial refunds are provided for mid-month cancellations unless required by law.

4. Refund Process

To request a refund, please contact our support team within 7 business days of the transaction. You must provide:

Transaction ID / Receipt Number
Date of Transaction
Reason for Refund Request

Approved refunds will be credited back to the original payment method (Credit Card, Debit Card, or Bank Account) within 5-10 business days, depending on your financial institution.

5. Contact Us

If you have questions regarding a specific charge, please reach out to our billing department:

Email: webecart.in@gmail.com
Phone: 8874267056